QMAP - Process mapping case studies undertaken with QMAP process mapping software.

Businesses are Processes, Processes are our Business

Case Studies

Business Process Design & Optimisation
	AMS Ltd Business Issue: AMS provide hardware, software and customer support to the Ministry of Defence. AMS had been tasked with improving the efficiency and operating cost of one of the support processes for the MOD in relation to the T23 Naval Destroyer. Case Study
	Defence Logistic Organisation Business Issue: DLO were required to visualise, understand, communicate and improve their business processes, to achieve standardisation with the processes of the Defence Procurement Agency (DPA), who use QMAP for defining their processes. Case Study
	Meggitt Avionics Business Issue: Meggitt Avionics operates in a heavily regulated environment which was controlled by a plethora of written procedures. Finding what information staff wanted out of this mass of documentation was difficult and at times confusing for users of the system and auditors alike. Case Study
	CVF BAE Systems Business Issue: The 'Carrier Alliance' having assembled a project team needed to define the processes of how the project should operate and how best to provide a web based Business Management System (BMS). The Alliance also wished to develop an ISO9001 'project' accreditation. Case Study
	Defence Procurement Agency Safety Business Issue: In order to ensure that difficulties are not experienced when bringing new equipment into service and that unnecessary safety or environmental risks are avoided it is critical that DPA staff follow a consistent approach to safety and environmental issue throughout the procurement process. Case Study
	Inchcape Fleet Solutions Business Issue: Replacement of Microsoft 'Excel' based process mapping for internal training and external ISO 9001:2000 accreditation. Process maps are published to the internal Intranet. Case Study
	Tokio Marine Business Issue: One of the key business areas had a requirement to understand and visualise the processes involved in entering key data into their core application. QMAP was chosen to create a graphical representation of these processes. Case Study
	United Kingdom Hydrographic Office Business Issue: UKHO recognised the need to respond to changing markets and wanted to fully exploit benefits from its partially implemented production system programme (PSP). The UKHO therefore asked Atkins to perform a high level value chain analysis to identify areas for improved business performance. Case Study

Business Process Strategy & Improvement
	Transport for London - ELLP Business Issue: Develop a user friendly and intuitive project management system which will enable ELLP staff and contractors to rapidly and easily access their processes, procedures and supporting information. Case Study
	BAA Capital Projects Business Issue: BAA Capital Projects is the design and construction arm of BAA who manages all projects across BAA's seven UK airports. In order to improve customer satisfaction and efficiency across the Capital Projects Team, Atkins was asked to develop a strategic business process model, to analyse and re-engineer their key processes. Case Study
	Philip Morris International Inc Business Issue: Due to changing market conditions Philip Morris required more reliable and flexible production capacity, and an ability to accurately measure the cost and effectiveness of maintenance. The challenge of developing a consistent and modern maintenance approach across many different cultures, languages and legacy systems was considerable, so Philip Morris turned to Atkins to develop a comprehensive asset management strategy for its principal facilities around the world. Case Study

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